The 5 Steps to Develop a Customer Success Strategy

For Entrepreneurs and Startup Founders

Step 1: Define Customer Success Metrics:

What Are Success Metrics?

Why Are Metrics Important?

How Do You Measure Success?

Step 2: Define Success Criteria:

Step 3: Define Your Goals:

Step 4: Determine What You Need To Do To Achieve Your Goals:

Step 5: Determine How You Will Measure Your Results:

Founder of Cudy Technologies (, a full-stack EdTech startup helping teachers and students teach and learn better. I am also a mentor and investor.